Shipping & Returns
This policy explains how Hacllun processes, ships and delivers orders, and how
returns and refunds are handled. It forms part of our Terms of Service and applies
to every order placed through hacllun.com.
Order Processing
Orders are verified and prepared for dispatch within 1–2 business days
of payment authorisation. Orders placed after 2:00 PM CT, at weekends or on US public
holidays begin processing on the next business day. You will receive an order
confirmation immediately after checkout and a separate dispatch confirmation with
tracking details once your parcel leaves our facility.
To change or cancel an order, contact us at
[email protected] with your order number as
soon as possible. We can amend an order until it enters the dispatch queue; after
that the return process applies.
Delivery Within the United States
- Standard shipping — 3–5 business days, $4.95, free on orders over $50.
- Expedited shipping — 2 business days, $12.95.
- Overnight shipping — next business day for orders placed before 2:00 PM CT, $24.95.
We ship to all 50 states, including Alaska and Hawaii; addresses outside the
contiguous 48 states may require an additional business day. We are unable to
deliver to PO boxes for expedited or overnight services.
International Delivery
We ship to selected international destinations, with transit times of
7–21 business days depending on destination and customs clearance.
Duties, taxes and import fees assessed by the destination country are the
responsibility of the recipient and are not collected by Hacllun. International
orders may be subject to customs inspection, which can extend delivery beyond the
estimates above.
Tracking Your Order
A tracking number is emailed as soon as your parcel is scanned by the carrier.
Tracking information can take up to 24 hours to appear in the carrier’s system. If
tracking has not updated for more than five business days, contact us and we will
open an enquiry with the carrier on your behalf.
Lost, Delayed or Damaged Parcels
Please inspect your delivery on arrival. If a parcel arrives damaged, retain all
packaging and contact us within 14 days with photographs of the
outer box and its contents; we will replace the affected items at no cost. If
tracking confirms delivery but the parcel cannot be located, we will file a claim
with the carrier and, where the carrier is unable to resolve the matter, replace
your order.
Returns
We accept returns of unopened, unused products in their original packaging within
30 days of delivery. Sealed products may be returned for any reason.
If you have opened and used the product, our satisfaction guarantee below applies
instead.
To start a return, email [email protected]
with your order number and the reason for the return. Our team will confirm
eligibility and issue return instructions, including the correct return address.
Please do not send items back before receiving these instructions, as returns sent
to an unverified address cannot be processed.
Unless the return is the result of our error or a damaged delivery, return
postage is the customer’s responsibility. We recommend using a tracked service and
retaining proof of postage, as we cannot credit a return that does not reach us.
Refunds
Once your return is received and inspected, we will notify you of the approval
decision within 3 business days. Approved refunds are issued to the
original payment method and typically appear within 5–10 business days,
depending on your card issuer or bank. Original shipping charges are non-refundable
except where the return results from our error.
60-Day Satisfaction Guarantee
If you have used Hacllun Lymphatic Drainage Drops consistently and are not
satisfied with the results, contact us within 60 days of purchase for a
full refund of the product price — even on an opened bottle. We may ask for a
brief description of your experience so we can improve, and we may request that the
remainder of the product be returned or disposed of responsibly. The guarantee
applies to one unit per product per household.
Order Errors
If you receive an incorrect item, a damaged item or a short shipment, notify us
within 14 days of delivery. Verified errors are corrected at our
expense: we will dispatch the correct item at no charge and arrange collection or
disposal of the incorrect one.
Statutory Rights
This policy is provided in addition to, and does not limit, any rights you have
under applicable consumer protection law. Where local law grants you rights that
exceed those described here, those rights prevail.
Contact
Questions about an order, a shipment or a return? Email
[email protected] or use our
contact form. We reply to all enquiries within one business day.
Last updated: October 2026